Wireless Retail Sales Associate: Tech Solutions & Service

T-Mobile; Davenport (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. This retail role supports customers in a fast-paced environment, building product knowledge, demonstrating technology, and guiding service plan choices to enhance the overall shopping experience.

Hourly base pay is $18.00, plus $5.00 per hour training pay. Within 90 days, on-the-job training is provided; after completion, there is potential for an annualized incentive of $18,000/year, and all employees are eligible for an annual stock grant

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. This retail role supports customers in a fast-paced environment, building product knowledge, demonstrating technology, and guiding service plan choices to enhance the overall shopping experience.

Hourly base pay is $18.00, plus $5.00 per hour training pay. Within 90 days, on-the-job training is provided; after completion, there is potential for an annualized incentive of $18,000/year, and all employees are eligible for an annual stock grant