Wireless Retail Associate – Tech Demos & Customer Care

T-Mobile; Onalaska (WI); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

You will complete required training, apply digital tools to explain plans and devices, and collaborate across teams to ensure a seamless experience while supporting store goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Communication

Sales

Customer Service

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

You will complete required training, apply digital tools to explain plans and devices, and collaborate across teams to ensure a seamless experience while supporting store goals.