Retail Wireless Specialist — Customer Solutions & Tech Demos

T-MOBILE USA, Inc.; Petaluma (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Transit benefits

Mobile discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey, aiming to enhance satisfaction and loyalty through strong service and teamwork. Training is provided, with opportunities for overtime and advancement as part of a fast-growing organization.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18+ and legally authorized to work in the United States.
• Strong communication and problem‑solving abilities required.
• Ability to engage customers and multitask in a fast‑paced setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales in Retail

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey, aiming to enhance satisfaction and loyalty through strong service and teamwork. Training is provided, with opportunities for overtime and advancement as part of a fast-growing organization.