Mobile Retail Specialist: Tech Demos & Customer Care

T-Mobile; Laguna Niguel (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Transit benefits

Discounts

Job summary

Join T-Mobile USA, Inc. as a Mobile Associate in our retail team, where you will help customers select and understand technology and service options in a fast-paced environment.

You’ll develop product knowledge, demonstrate network features, and guide shoppers from inquiry to solution, aiming for exceptional service and loyalty. We offer competitive hourly pay ($19.50 base + training pay, with a guaranteed $20/hour including incentives), comprehensive benefits, stock opportunities, and ongoing

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to learn and use digital tools to demonstrate plans and features.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and product features to customers.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile USA, Inc. as a Mobile Associate in our retail team, where you will help customers select and understand technology and service options in a fast-paced environment.

You’ll develop product knowledge, demonstrate network features, and guide shoppers from inquiry to solution, aiming for exceptional service and loyalty. We offer competitive hourly pay ($19.50 base + training pay, with a guaranteed $20/hour including incentives), comprehensive benefits, stock opportunities, and ongoing