Wireless Retail Sales Associate – Customer-Focused Tech Demos

T-MOBILE USA, Inc.; Escondido (CA); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping them understand devices and services.

The role emphasizes building relationships, demonstrating products, and delivering personalized solutions through digital tools. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping them understand devices and services.

The role emphasizes building relationships, demonstrating products, and delivering personalized solutions through digital tools. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience in a retail environment.