Wireless Retail Associate - Stock Grant Eligible

T-MOBILE USA, Inc.; Jacksonville (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Back-up care

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their product and service choices.

The role emphasizes building product knowledge, digital tool proficiency, and delivering an exceptional customer experience across channels. The position requires a High School Diploma or GED and seeks candidates with at least 6 months of customer service or sales experience in retail.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their product and service choices.

The role emphasizes building product knowledge, digital tool proficiency, and delivering an exceptional customer experience across channels. The position requires a High School Diploma or GED and seeks candidates with at least 6 months of customer service or sales experience in retail.