Retail Tech Associate — Stock Grants & Growth Path

T-MOBILE USA, Inc.

Rocky Mount (NC)

On-site

USD 40,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Health, dental, vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, showcase technology and service options, and guide shoppers through the buying journey. You will develop product knowledge, demonstrate solutions, and help customers compare plans in a fast-paced store setting.

Required is a High School Diploma or GED with at least 6 months of customer service or sales experience. The role includes extensive use of digital tools and collaboration with store teams, with generous benefits and

Qualifications

High School Diploma or GED required.
6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.