Wireless Retail Associate — Stock Grant Eligible & Growth

T-Mobile; Tacoma (WA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Health insurance

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and guide customers through technology and service needs. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Ability to learn and use digital tools to assist customers

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience
• Other duties and projects as assigned by management as needed

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Change agility

Engaging people

Education

High School Diploma/GED

6 months experience in customer service or sales

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and guide customers through technology and service needs. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.