Wireless Retail Specialist with Stock Grants & Growth

T-MOBILE USA, Inc.; Buffalo (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options.

You'll develop skills in customer interaction, using digital tools to explain network coverage and plan features, and complete training to learn retail processes and wireless innovations. This role emphasizes customer satisfaction, teamwork, and growth within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide shoppers through technology and service options.

You'll develop skills in customer interaction, using digital tools to explain network coverage and plan features, and complete training to learn retail processes and wireless innovations. This role emphasizes customer satisfaction, teamwork, and growth within the company.