Retail Wireless Specialist — Stock Grants & Benefits

T-MOBILE USA, Inc.; Hurricane (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays (up to 12)

Tuition assistance

Commuter/transit programs

Mobile service and home internet perks

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes customer satisfaction and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes customer satisfaction and teamwork.