Retail Wireless Specialist - Stock Grants & Tech Solutions

T-Mobile; El Paso (TX); On-site; USD 41,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey to meet individual needs. This role emphasizes customer service, digital tool proficiency, and effective communication.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Change Agility

Engaging People

Problem Solving

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced setting.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey to meet individual needs. This role emphasizes customer service, digital tool proficiency, and effective communication.