Retail Wireless Tech Associate – Customer-Centric Sales

T-Mobile; Bethlehem Center (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock grants and annual grant

Paid time off and holidays

Training and development

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and present technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, delivering personalized service and clear recommendations. The role emphasizes strong communication, problem solving, and teamwork to enhance the customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and present technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, delivering personalized service and clear recommendations. The role emphasizes strong communication, problem solving, and teamwork to enhance the customer experience.