Wireless Retail Associate – Customer-Focused Tech Expert

tmobile; McAllen (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

T-Mobile is seeking a Mobile Associates to bring the brand to life in national partner locations, engaging customers and driving sales in a fast-paced retail setting.

In this role, you will identify customer needs, demonstrate solutions, and leverage digital tools to enhance the customer experience. You will train, onboard customers, and maintain knowledge of products and store processes.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment.
• Identify customer needs and demonstrate the value of T-Mobile products and services.
• Use digital tools to educate customers and showcase solutions.
• Complete training on the in-store experience and stay customer ready at all times.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Needs Identification

Customer Referrals

Customer Satisfaction

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associates to bring the brand to life in national partner locations, engaging customers and driving sales in a fast-paced retail setting.

In this role, you will identify customer needs, demonstrate solutions, and leverage digital tools to enhance the customer experience. You will train, onboard customers, and maintain knowledge of products and store processes.