Wireless Retail Associate: Customer Tech Advocate

tmobile; Weaverville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

On-the-job training and incentives

Job summary

T-Mobile is hiring Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and help customers navigate their shopping journey while growing strong customer relationships.

Role emphasizes communication, problem solving, and adapting to new tools. Training is provided; benefits include comprehensive coverage and opportunities for stock grants and incentive programs.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by business management.

Skills

Customer service

Communication

Problem solving

Sales

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting. You’ll build product knowledge, demonstrate features, and help customers navigate their shopping journey while growing strong customer relationships.

Role emphasizes communication, problem solving, and adapting to new tools. Training is provided; benefits include comprehensive coverage and opportunities for stock grants and incentive programs.