Retail Wireless Tech Experience Associate

T-Mobile; Orange Beach (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Job summary

T-Mobile is seeking a customer-focused retail associate to engage customers in a fast-paced environment and help them select technology and service plans. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

Expect on-the-job training, with incentives and opportunities for growth as you develop digital skills and retail process expertise.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

6 months Retail CS/Sales experience

Job description

T-Mobile is seeking a customer-focused retail associate to engage customers in a fast-paced environment and help them select technology and service plans. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

Expect on-the-job training, with incentives and opportunities for growth as you develop digital skills and retail process expertise.