Wireless Retail Associate — Customer Experience & Growth

T-Mobile; Wisconsin; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is hiring for a retail associate role in Wisconsin. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey using digital tools and product knowledge.

Responsibilities include delivering personalized solutions, completing training, and collaborating with teams to ensure a seamless customer experience. This role offers competitive pay and robust benefits tied to tenure and performance.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.
• Proven communication and problem-solving skills for a customer-focused role.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail associate role in Wisconsin. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey using digital tools and product knowledge.

Responsibilities include delivering personalized solutions, completing training, and collaborating with teams to ensure a seamless customer experience. This role offers competitive pay and robust benefits tied to tenure and performance.