Wireless Experience Specialist

T-Mobile; Fort Atkinson (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Job summary

T-Mobile in Wisconsin is seeking a Mobile Associate to engage customers, demonstrate network features, and recommend service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools during the customer journey, and collaborate with colleagues across channels to ensure a seamless shopping experience. Applicants must have a high school diploma or GED and at least 6 months of customer service or retail sales experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or retail sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile in Wisconsin is seeking a Mobile Associate to engage customers, demonstrate network features, and recommend service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools during the customer journey, and collaborate with colleagues across channels to ensure a seamless shopping experience. Applicants must have a high school diploma or GED and at least 6 months of customer service or retail sales experience.