Wireless Customer Solutions Specialist

T-Mobile US Inc.; Evansville (IN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) matching

Paid time off

Up to 12 paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile USA, Inc. is hiring to support retail operations, helping customers with technology and service needs in a fast-paced environment. You will learn product features, demonstrate plans, and guide shoppers through their journey to find the best solutions.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• High School Diploma/GED (Required)
• Strong communication and problem-solving skills

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Utilize digital tools to demonstrate network coverage, service plans, and product features
• Complete required training to build knowledge of retail processes and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
• Assist with other duties/projects as assigned by management

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations, helping customers with technology and service needs in a fast-paced environment. You will learn product features, demonstrate plans, and guide shoppers through their journey to find the best solutions.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.