Wireless Retail Specialist - Customer Solutions & Growth

T-Mobile US Inc.; Hartford (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Discounts: mobile service & home

Job summary

T-Mobile USA, Inc. is seeking a Moblie Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales to offer personalized device and service solutions. You will regularly use digital tools to demonstrate network coverage and benefits, aiming to build relationships and ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service or sales experience

Tools

Retail digital tools

Job description

T-Mobile USA, Inc. is seeking a Moblie Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales to offer personalized device and service solutions. You will regularly use digital tools to demonstrate network coverage and benefits, aiming to build relationships and ensure a seamless customer experience.