Wireless Solutions Specialist

T-Mobile; Lawton (OK); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Paid Time Off

Paid Holidays

Parental Leave

Employee Discounts

Job summary

T-Mobile is seeking a Customer Service Associate to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans while delivering a superior shopping experience.

You will train on retail systems, demonstrate device features, and collaborate with team members to ensure customer satisfaction and loyalty. This role emphasizes communication, problem solving, and proactive service across channels.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service Associate to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans while delivering a superior shopping experience.

You will train on retail systems, demonstrate device features, and collaborate with team members to ensure customer satisfaction and loyalty. This role emphasizes communication, problem solving, and proactive service across channels.