Wine Tasting Concierge & Guest Experience Host

Treasury Wine Estates; Calistoga (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Parental & Caregiver Leave

Volunteer Days

Flexible Work Options

Wellbeing

401(k) with Company Match

Wine Perks & Discounts

Recognition & Rewards

Job summary

Sterling Vineyards in Napa Valley is seeking a Concierge to warmly welcome visitors, explain the wine experience, and manage reservations for tastings and tours. The role requires weekend availability and a polished, team-oriented approach.

You will host tastings, assist with events, and ensure excellent guest service while handling light stocking and inventory tasks. Training and growth opportunities are offered by a dynamic team.

Qualifications

• 21+ years of age
• Experience in retail sales or hospitality
• Exemplary customer service skills
• Strong presentation skills and wine knowledge
• Dynamic with a positive attitude
• Clean professional appearance and good teamwork
• Knowledge of wine industry and Napa Bay Area restaurants
• Able to lift 50 lbs (a case of wine)
• Wine tasting room experience preferred

Responsibilities

• Set-up and host wine tastings and tours for guests
• Provide world class customer service to site visitors
• Assist in events, private dinners and site activities
• Assist with restocking, inventory, wine packing and floor upkeep
• Register operations, retail sales and wine club promotions
• Follow site policies and procedures
• Complete projects and other duties as directed by Retail Sales Manager

Skills

Customer service

Retail sales

Wine knowledge

Presentation skills

Teamwork

Physical strength

Job description

Sterling Vineyards in Napa Valley is seeking a Concierge to warmly welcome visitors, explain the wine experience, and manage reservations for tastings and tours. The role requires weekend availability and a polished, team-oriented approach.

You will host tastings, assist with events, and ensure excellent guest service while handling light stocking and inventory tasks. Training and growth opportunities are offered by a dynamic team.