Wine Tasting Room Associate - Guest Experience & Sales

Tasting Room Expo; Calistoga (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Parental & Caregiver Leave

Volunteer Days

Flexible Work Options

Wellbeing Program

401(k) with Company Match

Wine Perks & Discounts

Recognition & Rewards

Job summary

Sterling Vineyards in Napa is seeking a Tasting Room Associate to host tastings, sell wine and merchandise, and ensure an exceptional guest experience.

You will open/close cash registers, participate in trainings, and stay current on Sterling wines. Weekend availability and a strong service mindset are essential.

Join a team that values hospitality, local wine knowledge, and a dynamic, energetic approach to sales.

Qualifications

• Must be 21 years of age.
• Exemplary customer service skills.
• Passionate about wine.
• Sales and conversion via hospitality and knowledge.
• Strong presentation skills with wine knowledge.
• Dynamic communication and positive attitude.
• Clean professional appearance and strong interpersonal interactions.
• Must work weekends (Fri-Sun), some holidays and evenings.
• Ability to lift up to 50 lbs.

Responsibilities

• Set up and host wine tastings and tours for guests.
• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets.
• Collaborate with co-workers to provide a superior guest experience.
• Provide service and hospitality that exceeds competitors and guest expectations.
• Stay current on Sterling wines and customer offerings.
• Be engaged in the local wine industry community and know the market.
• Be informed on local hospitality offerings and make guest recommendations.
• Participate in TWE training programs.
• Strive for WISE triple score sales and service results.
• Open, close and operate cash registers.
• Assist in events, private dinners and site activities.
• Assist Wine Inventory and Merchandise Dept. with restocking and floor upkeep.
• Follow site policies and procedures.
• Act as a backup for other Hospitality Sales Associates.

Skills

Exemplary customer service

Wine passion

Sales and conversion

Presentation skills

Strong communication

Wine industry knowledge

Physical stamina

Weekend availability

Job description

Sterling Vineyards in Napa is seeking a Tasting Room Associate to host tastings, sell wine and merchandise, and ensure an exceptional guest experience.

You will open/close cash registers, participate in trainings, and stay current on Sterling wines. Weekend availability and a strong service mindset are essential.

Join a team that values hospitality, local wine knowledge, and a dynamic, energetic approach to sales.