Wine Tasting Room Associate - Guest Experience & Sales

Tasting Room Expo

Calistoga (CA)

On-site

USD 29,000 - 32,000

Full time

7 hours ago
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Benefits offered by this job

Paid Time Off
Parental & Caregiver Leave
Volunteer Days
Flexible Work Options
Wellbeing Program
401(k) with Company Match
Wine Perks & Discounts
Recognition & Rewards

Job summary

Sterling Vineyards in Napa is seeking a Tasting Room Associate to host tastings, sell wine and merchandise, and ensure an exceptional guest experience.

You will open/close cash registers, participate in trainings, and stay current on Sterling wines. Weekend availability and a strong service mindset are essential.

Join a team that values hospitality, local wine knowledge, and a dynamic, energetic approach to sales.

Qualifications

  • Must be 21 years of age.
  • Exemplary customer service skills.
  • Passionate about wine.
  • Sales and conversion via hospitality and knowledge.
  • Strong presentation skills with wine knowledge.
  • Dynamic communication and positive attitude.
  • Clean professional appearance and strong interpersonal interactions.
  • Must work weekends (Fri-Sun), some holidays and evenings.
  • Ability to lift up to 50 lbs.

Responsibilities

  • Set up and host wine tastings and tours for guests.
  • Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets.
  • Collaborate with co-workers to provide a superior guest experience.
  • Provide service and hospitality that exceeds competitors and guest expectations.
  • Stay current on Sterling wines and customer offerings.
  • Be engaged in the local wine industry community and know the market.
  • Be informed on local hospitality offerings and make guest recommendations.
  • Participate in TWE training programs.
  • Strive for WISE triple score sales and service results.
  • Open, close and operate cash registers.
  • Assist in events, private dinners and site activities.
  • Assist Wine Inventory and Merchandise Dept. with restocking and floor upkeep.
  • Follow site policies and procedures.
  • Act as a backup for other Hospitality Sales Associates.

Skills

Exemplary customer service
Wine passion
Sales and conversion
Presentation skills
Strong communication
Wine industry knowledge
Physical stamina
Weekend availability

Job description

Sterling Vineyards in Napa is seeking a Tasting Room Associate to host tastings, sell wine and merchandise, and ensure an exceptional guest experience.

You will open/close cash registers, participate in trainings, and stay current on Sterling wines. Weekend availability and a strong service mindset are essential.

Join a team that values hospitality, local wine knowledge, and a dynamic, energetic approach to sales.

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