Luxury Winery Concierge: Guest Experience Lead

The Wonderful Company LLC; Napa (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Career advancement opportunities

Focused learning and development

Wellness community access

Mentorship program

Job summary

A luxury hospitality company in Napa, California, seeks a Winery Concierge to ensure a warm and inviting experience for guests. Responsibilities include welcoming visitors, managing reservations, facilitating wine tastings, and providing exceptional customer service. Candidates should have a passion for hospitality, a high school diploma, and the ability to work a flexible schedule, including weekends and holidays. The role offers opportunities for professional growth in an exceptional environment.

Qualifications

• Previous experience in customer service, hospitality, or related field preferred.
• RBS and Food Handler Certifications required or must complete shortly upon hire.
• Basic knowledge of wines and wine-making process.

Responsibilities

• Welcome guests with a professional demeanor, creating a positive first impression.
• Handle phone and online inquiries regarding reservations.
• Facilitate wine tastings by explaining selections and pairing suggestions.
• Promote and process wine and merchandise sales.
• Support winery-hosted events, providing logistical support.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Reservation software

Basic office tools

Job description

A luxury hospitality company in Napa, California, seeks a Winery Concierge to ensure a warm and inviting experience for guests. Responsibilities include welcoming visitors, managing reservations, facilitating wine tastings, and providing exceptional customer service. Candidates should have a passion for hospitality, a high school diploma, and the ability to work a flexible schedule, including weekends and holidays. The role offers opportunities for professional growth in an exceptional environment.