Luxury Winery Concierge & Guest Experience Specialist

Tasting & Tap Room Expo; Calistoga (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Tip pool included

Monthly wine allocation

401K with matching

Health benefits

Staff tastings and parties

Job summary

Tasting & Tap Room Expo in Napa Valley seeks an energetic Luxury Concierge/Greeter/Host to be the first contact for guests at our winery. You will be the face of our hospitality staff, representing a family-run operation with a bubbly, professional demeanor. Weekends required and wine knowledge a plus.

You will handle emails, phone and in-person inquiries, coordinate tours, and build guest relationships. Must be 21+, able to lift 50 lbs, and have a CA driver’s license; training provided.

Qualifications

• Greet guests with a positive, outgoing, and professional manner.
• Must be 21 years old and able to lift 50 lbs.
• CA Driver’s License and food handlers permit desirable.
• Past concierge or winery host experience is a plus, training available.

Responsibilities

• Respond to appointment requests via phone, text, and email in a timely, professional manner.
• Coordinate daily visitation flow of the tasting room with winery management.
• Manage all guest communications including confirmations and special requests.
• Engage guests and collect key data (referrals, lodging, other wineries visited).
• Offer recommendations for nearby wineries, hotels, restaurants, and spas.
• Maintain relationships with industry professionals for referrals and assist with shipping questions.

Skills

Communication skills

Public speaking

Multitasking

Team player

Microsoft Office

Excel

Education

AA or BA degree helpful

Tools

POS systems

Excel

Microsoft Office

E-cellar experience

Job description

Tasting & Tap Room Expo in Napa Valley seeks an energetic Luxury Concierge/Greeter/Host to be the first contact for guests at our winery. You will be the face of our hospitality staff, representing a family-run operation with a bubbly, professional demeanor. Weekends required and wine knowledge a plus.

You will handle emails, phone and in-person inquiries, coordinate tours, and build guest relationships. Must be 21+, able to lift 50 lbs, and have a CA driver’s license; training provided.