Wine Concierge & Guest Experience Specialist

Tasting Room Expo; Napa, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Tasting Room Expo in Napa, CA seeks a hospitality-focused team member to deliver exceptional guest experiences at our tasting room. You will guide guests through experiences, manage reservations, and upsell private seated options while maintaining organized wait lists and accurate contact information.

The role requires strong communication, wine knowledge, and the ability to work weekends and peak times. Training includes cross-training with Rutherford Hill Winery, with an emphasis on teamwork

Qualifications

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficiency in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings
• Ability to lift up to 50lbs

Responsibilities

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Skills

Self-starter

Clear communicator

Team player

Multi-tasker

Wine knowledge

Sales acumen

Weekend/evening availability

Lift up to 50lbs

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Internet research

Tock

E-Winery

Job description

Tasting Room Expo in Napa, CA seeks a hospitality-focused team member to deliver exceptional guest experiences at our tasting room. You will guide guests through experiences, manage reservations, and upsell private seated options while maintaining organized wait lists and accurate contact information.

The role requires strong communication, wine knowledge, and the ability to work weekends and peak times. Training includes cross-training with Rutherford Hill Winery, with an emphasis on teamwork