Luxury Winery Concierge — Guest Experience Specialist

The Wonderful Company; Napa (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Comprehensive medical coverage

401k with match eligibility

Career advancement opportunities

Access to wellness resources

Mentorship program

Job summary

A leading hospitality firm in Napa is seeking a Winery Concierge to provide exceptional guest experiences. The role involves welcoming guests, managing reservations, facilitating tastings, and supporting event logistics. Candidates should possess strong customer service skills and a willingness to learn about wines. This full-time position requires flexibility in scheduling, including evenings and weekends, and offers a pay range of $24.00 - $26.00 per hour based on experience.

Qualifications

• Previous experience in customer service, hospitality, or a related field is preferred.
• RBS and Food Handler Certifications are required.
• Basic knowledge of wines and willingness to learn are a plus.

Responsibilities

• Welcomes guests and creates a positive first impression.
• Handles phone and online inquiries regarding reservations.
• Facilitates wine tastings and explains wine selections.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Reservation software

Basic office tools

Job description

A leading hospitality firm in Napa is seeking a Winery Concierge to provide exceptional guest experiences. The role involves welcoming guests, managing reservations, facilitating tastings, and supporting event logistics. Candidates should possess strong customer service skills and a willingness to learn about wines. This full-time position requires flexibility in scheduling, including evenings and weekends, and offers a pay range of $24.00 - $26.00 per hour based on experience.