Wine Experience Concierge

Terlato Wine Group; California; Presencial; USD 28.000 - 33.000; A tiempo parcial

Descripción de la vacante

Terlato Wine Group in Rutherford, CA is seeking a Regular Part-Time Guest Services Associate to welcome guests, explain experiences, and manage reservations with a friendly, professional approach.

You will upsell private experiences, capture guest details in the reservation system, and support tastings and events while collaborating with the Tasting Room team. Weekend and some evenings are required.

Formación

• Strong customer service and hospitality experience.
• Clear, professional communication with guests and colleagues.
• Self-starter, team player, able to multitask in a fast-paced setting.
• Wine knowledge and sales acumen are beneficial.
• Availability to work weekends, some holidays and evenings.

Responsabilidades

• Provide exceptional customer service and hospitality with a welcoming greeting.
• Explain and promote guest experiences and private seated offerings.
• Capture guest contact information in the reservation system.
• Book reservations for sister properties and upsell experiences.
• Be the primary contact for reservation calls and emails.
• Confirm reservations by phone the day before visit.
• Use table management software to seat guests efficiently.
• Maintain wait lists and notify guests when tables are ready.
• Collaborate with Tasting Room Manager to enhance guest experience.
• Assist with tasting room tasks during peak volumes.
• Participate in outreach projects and cross-training at Rutherford Hill.

Conocimientos

Customer service

Hospitality

Communication skills

Self-starter

Team player

Multi-tasking

Wine knowledge

Sales acumen

Weekend/holidays/evenings availability

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Internet research

Tock

E-Winery

Descripción del empleo

Terlato Wine Group in Rutherford, CA is seeking a Regular Part-Time Guest Services Associate to welcome guests, explain experiences, and manage reservations with a friendly, professional approach.

You will upsell private experiences, capture guest details in the reservation system, and support tastings and events while collaborating with the Tasting Room team. Weekend and some evenings are required.