Wine Experience Concierge

Tasting Room Expo; California (MO); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Tasting Room Expo is seeking a guest-focused team player to deliver world-class hospitality in a wine tasting environment. You will greet guests, explain experiences, upsell private seating, and manage reservations with a courteous, proactive approach.

The role requires strong communication, multi-tasking abilities, and weekend/evening availability. You will support beverage service during peak times and collaborate with the Tasting Room Manager to optimize guest experience.

Qualifications

• Self-starter with clear communication and positive teamwork.
• Proficient in MS Outlook, Word, Excel and CRM software.
• Wine knowledge and sales acumen.
• Weekend, some holidays and some evenings availability.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service and hospitality for every guest.
• Explain and recommend experiences, and upsell private seated experiences.
• Capture guest contact information and input into the reservation system accurately.
• Book reservations for sister properties and upsell experiences during booking.
• Be the primary contact for reservation calls and emails; respond promptly and professionally.
• Confirm all reservations by phone the day before visitation.
• Use table management software to seat guests and manage table status.
• Maintain a waitlist and notify guests when tables are available.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Attention to detail

Weekend/holiday availability

Physical lift up to 50 lbs

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Tock

E-Winery

Job description

Tasting Room Expo is seeking a guest-focused team player to deliver world-class hospitality in a wine tasting environment. You will greet guests, explain experiences, upsell private seating, and manage reservations with a courteous, proactive approach.

The role requires strong communication, multi-tasking abilities, and weekend/evening availability. You will support beverage service during peak times and collaborate with the Tasting Room Manager to optimize guest experience.