Concierge

Tasting Room Expo; California (MO); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Tasting Room Expo is seeking a guest-focused team player to deliver world-class hospitality in a wine tasting environment. You will greet guests, explain experiences, upsell private seating, and manage reservations with a courteous, proactive approach.

The role requires strong communication, multi-tasking abilities, and weekend/evening availability. You will support beverage service during peak times and collaborate with the Tasting Room Manager to optimize guest experience.

Qualifications

• Self-starter with clear communication and positive teamwork.
• Proficient in MS Outlook, Word, Excel and CRM software.
• Wine knowledge and sales acumen.
• Weekend, some holidays and some evenings availability.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service and hospitality for every guest.
• Explain and recommend experiences, and upsell private seated experiences.
• Capture guest contact information and input into the reservation system accurately.
• Book reservations for sister properties and upsell experiences during booking.
• Be the primary contact for reservation calls and emails; respond promptly and professionally.
• Confirm all reservations by phone the day before visitation.
• Use table management software to seat guests and manage table status.
• Maintain a waitlist and notify guests when tables are available.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Attention to detail

Weekend/holiday availability

Physical lift up to 50 lbs

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Tock

E-Winery

Job description

Performance Measures:

• Positive attitude, service-driven, and enthusiasm for providing a world-class customer experience, under stress, and in a fast-paced environment.
• Warm and highly polished communication skills (verbal and written), both internally and externally.
• Dependable self-starter with a keen attention to detail. Internally driven and motivated; ambitious and hard-working.
• Outgoing, enthusiastic, and team-oriented.
• Always thinking a step ahead.
• Superior knowledge of our wines and experience offerings for the winery and the surrounding area.

Essential Duties and Responsibilities

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Professional Qualifications

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficient in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings
• Ability to lift up to 50lbs