Part-Time Wine Estate Guest Experience Concierge

Robert Mondavi Winery Robert Mondavi Winery; Napa (CA); Sur place; USD 25 000 - 36 000; Temps partiel

Résumé du poste

Robert Mondavi Winery in Napa Valley is seeking a Part-Time Reservationist to be the friendly first point of contact for guests seeking world-class tasting experiences at our Oakville estate. You will manage inbound bookings across phone, email, and online platforms, coordinate private group logistics, and communicate with Concierge, Tasting Room, and Culinary teams to ensure seamless hospitality delivery.

The role requires weekend, holiday and peak-event availability (15–25 hours/week), a

Qualifications

• 1–2 years in high-touch hospitality or concierge roles.
• Experience with winery reservations and luxury guest service.
• Polished verbal and written communication with a friendly tone.

Responsabilités

• Process individual and group reservation requests across multiple channels.
• Provide details on tasting options, club perks, and culinary offerings.
• Coordinate daily guest flow and seating with Concierge and Floor Supervisors.
• Document dietary restrictions and VIP notes in guest profiles.
• Maintain accurate guest data in CRM systems for outreach.

Connaissances

Reservation software

Customer service

Communication

Flexibility

Outils

Tock

OpenTable

SevenRooms

WineDirect

Commerce7

Salesforce

Description du poste

Robert Mondavi Winery in Napa Valley is seeking a Part-Time Reservationist to be the friendly first point of contact for guests seeking world-class tasting experiences at our Oakville estate. You will manage inbound bookings across phone, email, and online platforms, coordinate private group logistics, and communicate with Concierge, Tasting Room, and Culinary teams to ensure seamless hospitality delivery.

The role requires weekend, holiday and peak-event availability (15–25 hours/week), a