Concierge

Terlato Wine Group; California; On-site; USD 28,000 - 33,000; Part time

Job summary

Terlato Wine Group in Rutherford, CA is seeking a Regular Part-Time Guest Services Associate to welcome guests, explain experiences, and manage reservations with a friendly, professional approach.

You will upsell private experiences, capture guest details in the reservation system, and support tastings and events while collaborating with the Tasting Room team. Weekend and some evenings are required.

Qualifications

• Strong customer service and hospitality experience.
• Clear, professional communication with guests and colleagues.
• Self-starter, team player, able to multitask in a fast-paced setting.
• Wine knowledge and sales acumen are beneficial.
• Availability to work weekends, some holidays and evenings.

Responsibilities

• Provide exceptional customer service and hospitality with a welcoming greeting.
• Explain and promote guest experiences and private seated offerings.
• Capture guest contact information in the reservation system.
• Book reservations for sister properties and upsell experiences.
• Be the primary contact for reservation calls and emails.
• Confirm reservations by phone the day before visit.
• Use table management software to seat guests efficiently.
• Maintain wait lists and notify guests when tables are ready.
• Collaborate with Tasting Room Manager to enhance guest experience.
• Assist with tasting room tasks during peak volumes.
• Participate in outreach projects and cross-training at Rutherford Hill.

Skills

Customer service

Hospitality

Communication skills

Self-starter

Team player

Multi-tasking

Wine knowledge

Sales acumen

Weekend/holidays/evenings availability

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Internet research

Tock

E-Winery

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Part-Time Rutherford, CA, US

3 days ago Requisition ID: 1146

Salary Range: $20.00 To $24.00 Hourly

Performance Measures:

• Positive attitude, service-driven, and enthusiasm for providing a world-class customer experience, under stress, and in a fast-paced environment.
• Warm and highly polished communication skills (verbal and written), both internally and externally.
• Dependable self-starter with a keen attention to detail. Internally driven and motivated; ambitious and hard-working.
• Outgoing, enthusiastic, and team-oriented.
• Always thinking a step ahead.
• Superior knowledge of our wines and experience offerings for the winery and the surrounding area.

Essential Duties and Responsibilities:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Professional Qualifications:

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficient in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings