Windows & EMR Desktop Support Specialist

Revel Staffing; Portland (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Revel Staffing is seeking a full-time Desktop Support Technician to maintain and troubleshoot desktop hardware, software, and related peripherals. The role covers in-person, phone, email, and ticket-based end-user support across departments, with emphasis on Windows 10/11, Office 365, and EMR systems.

The ideal candidate will possess strong customer service, detail orientation, and excellent written and verbal communication skills, and will work in a healthcare environment following HIPAA

Qualifications

• Experience supporting Electronic Medical Record (EMR) systems is preferred.
• Hands-on hardware and software troubleshooting experience.
• Strong customer service and communication skills.
• High attention to detail and ability to document work accurately.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing/work order system.
• Support Microsoft Windows, Office 365, and EMR systems.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

PC hardware

Windows & Office 365

End-user support

Communication

Documentation

Education

Some college coursework in CS/IT

Tools

Office 365

EMR systems

Cisco VOIP

Job description

Revel Staffing is seeking a full-time Desktop Support Technician to maintain and troubleshoot desktop hardware, software, and related peripherals. The role covers in-person, phone, email, and ticket-based end-user support across departments, with emphasis on Windows 10/11, Office 365, and EMR systems.

The ideal candidate will possess strong customer service, detail orientation, and excellent written and verbal communication skills, and will work in a healthcare environment following HIPAA