Desktop Support Technician

Revel Staffing; Portland (OR); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Revel Staffing is seeking a full-time Desktop Support Technician to maintain and troubleshoot desktop hardware, software, and related peripherals. The role covers in-person, phone, email, and ticket-based end-user support across departments, with emphasis on Windows 10/11, Office 365, and EMR systems.

The ideal candidate will possess strong customer service, detail orientation, and excellent written and verbal communication skills, and will work in a healthcare environment following HIPAA

Formación

• Experience supporting Electronic Medical Record (EMR) systems is preferred.
• Hands-on hardware and software troubleshooting experience.
• Strong customer service and communication skills.
• High attention to detail and ability to document work accurately.

Responsabilidades

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing/work order system.
• Support Microsoft Windows, Office 365, and EMR systems.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Conocimientos

PC hardware

Windows & Office 365

End-user support

Communication

Documentation

Educación

Some college coursework in CS/IT

Herramientas

Office 365

EMR systems

Cisco VOIP

Descripción del empleo

We are seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activity
• Assist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

• Strong knowledge of PC and desktop hardware
• Strong knowledge of Microsoft Windows, Office 365, and desktop software
• Experience supporting Electronic Medical Record systems preferred
• Hands-on hardware and software troubleshooting experience
• Experience supporting computer equipment, peripherals, and network-connected devices
• Strong analytical, research, and problem-solving skills
• Excellent customer service and communication skills
• High attention to detail and ability to document work accurately
• Team-oriented with the ability to work in a collaborative healthcare environment
• Some college-level coursework in computer science, information technology, or related field preferred
• HIPAA training/certification required