Clinical IT Help Desk Specialist

Revel Staffing

Columbus (OH)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

Revel Staffing is seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. You will assist with EMR/EHR access, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, 1+ year of IT help desk experience, and the ability to communicate clearly with users of all technical levels while maintaining HIPAA confidentiality.

Qualifications

High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.

Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.