Healthcare IT Desktop Support Specialist

Revel Staffing; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Revel Staffing seeks a Desktop Support Technician to join our Sacramento, CA team. You will install, diagnose, repair, and upgrade computer systems, software, hardware, and peripherals across departments, ensuring reliable end-user support.

The ideal candidate has strong customer service, attention to detail, and solid written and verbal communication skills. Experience with EMR systems and HIPAA awareness is preferred.

Qualifications

• Experience troubleshooting hardware and software on desktops and laptops.
• Familiarity with Electronic Medical Records (EMR) systems preferred.
• Excellent customer service and clear communication skills.
• Ability to document work accurately and maintain records.
• Healthcare environment knowledge and HIPAA awareness.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or tickets/work orders.
• Support Windows, Office 365, and Electronic Medical Record systems.
• Assist with Cisco VOIP phone system support.
• Maintain inventory records and documentation for break/fix activity.
• Collaborate with internal teams to resolve issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

PC hardware

Windows OS

Office 365

EMR systems

Troubleshooting

Customer service

Education

HIPAA training/certification

College CS/IT coursework

Tools

EMR software

Ticketing/ITSM system

Job description

Revel Staffing seeks a Desktop Support Technician to join our Sacramento, CA team. You will install, diagnose, repair, and upgrade computer systems, software, hardware, and peripherals across departments, ensuring reliable end-user support.

The ideal candidate has strong customer service, attention to detail, and solid written and verbal communication skills. Experience with EMR systems and HIPAA awareness is preferred.