Desktop Support Technician

Revel Staffing; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Revel Staffing is seeking a full-time Desktop Support Technician for a healthcare organization in Fort Worth, TX. You will maintain desktops, troubleshoot issues, and support Windows/Office 365 and EMR systems, while ensuring HIPAA-compliant data handling and high-quality user support.

Ideal candidates bring hardware/software troubleshooting experience, strong communication, and attention to detail in a collaborative healthcare setting. On-site role with frontline IT support across departments.

Qualifications

• Strong knowledge of PC and desktop hardware.
• Experience with Microsoft Windows and Office 365.
• Experience supporting Electronic Medical Record systems preferred.
• Hands-on hardware and software troubleshooting.
• Experience supporting computer equipment, peripherals, and network devices.
• Excellent customer service and communication skills.
• Detail oriented with ability to document work accurately.
• Team-oriented in a collaborative healthcare environment.
• Some college coursework in IT related field
• HIPAA training/certification required

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user assistance in person, by phone, email, or ticketing system.
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems.
• Assist with Cisco VOIP phone system support.
• Work with network cabling, printers, scanners, and other peripherals.
• Maintain inventory records and documentation for break/fix activity.
• Assist with training materials, user guides, and instructional documentation as needed.
• Collaborate with internal teams to resolve technical issues efficiently.
• Maintain confidentiality and follow healthcare privacy and security standards.

Skills

PC hardware

Windows & Office 365

Customer service

Problem solving

Documentation

Education

Some college coursework in IT

Tools

EMR systems

Cisco VOIP

Ticketing systems

Job description

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activity
• Assist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

• Strong knowledge of PC and desktop hardware
• Strong knowledge of Microsoft Windows, Office 365, and desktop software
• Experience supporting Electronic Medical Record systems preferred
• Hands-on hardware and software troubleshooting experience
• Experience supporting computer equipment, peripherals, and network-connected devices
• Strong analytical, research, and problem-solving skills
• Excellent customer service and communication skills
• High attention to detail and ability to document work accurately
• Team-oriented with the ability to work in a collaborative healthcare environment
• Some college-level coursework in computer science, information technology, or related field preferred
• HIPAA training/certification required