Healthcare Desktop Support Specialist — Windows & EMR

Revel Staffing

Austin (TX)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Revel Staffing is seeking a full-time Desktop Support Technician for a healthcare organization in Austin, TX. You will support and maintain desktops, software, hardware, and peripherals, ensuring optimal workstation performance and end-user satisfaction.

The role requires strong customer service, attention to detail, and effective communication. Responsibilities include installing, diagnosing, repairing, and upgrading systems, and supporting EMR and Cisco VOIP environments.

Qualifications

Strong knowledge of PC and desktop hardware.
Proficient in Microsoft Windows and Office 365.
Experience supporting Electronic Medical Record (EMR) systems preferred.
Hands-on hardware and software troubleshooting experience.
Excellent customer service and communication skills.
Detail-oriented with good documentation skills.

Responsibilities

Support and maintain desktop computers, laptops, software, hardware, and peripherals.
Install, diagnose, repair, and upgrade computer systems and equipment.
Troubleshoot hardware, software, network, and user-access issues.
Provide end-user support in person, by phone, email, or ticketing system.
Support Windows, Office 365, and EMR systems.
Assist with Cisco VOIP phone system support.
Maintain inventory records and documentation for break/fix activity.
Collaborate with internal teams to resolve issues efficiently.