Healthcare IT Desk Support Specialist (Windows, EMR)

Revel Staffing

Salt Lake City (UT)

On-site

USD 43,000 - 60,000

Full time

35 hours ago

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Job summary

Revel Staffing is seeking a full-time Desktop Support Technician to maintain and troubleshoot desktop PCs, laptops, software, and peripherals in a healthcare-adjacent environment. You will install, diagnose, repair, and upgrade systems to ensure peak workstation performance across departments.

The role requires strong Windows/Office 365 knowledge, hands-on hardware/software troubleshooting, HIPAA awareness, and excellent communication.

Qualifications

Experience with PC hardware and Windows platforms.
Strong ability to troubleshoot hardware and software issues.
Excellent customer service and documentation skills.

Responsibilities

Support and maintain desktop computers, laptops, software, hardware, and peripherals.
Install, diagnose, repair, maintain, and upgrade computer systems and related equipment.
Troubleshoot hardware, software, network, and user-access issues.
Provide end-user assistance in person, by phone, email, or ticketing/work order system.
Support Microsoft Windows, Office 365, and Electronic Medical Record systems (if applicable).
Assist with Cisco VOIP phone system support.
Work with network cabling, jacks, printers, scanners, and other peripherals.
Maintain inventory records and documentation for break/fix activity.
Assist with training materials, user guides, and instructional documentation as needed.
Collaborate with internal teams to resolve technical issues efficiently.
Maintain confidentiality and follow healthcare privacy and security standards.