Windows Desktop Support Pro – End-User Tech & Upgrades

JobDiva, Inc.; Clinton (IA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Job summary

NTT DATA is seeking a Desktop Support-Windows Operating System professional to join our Clinton, Iowa team. The role focuses on basic troubleshooting, deployment, and repair of desktops, notebooks, and printers while providing solid client service.

Minimal travel may be required and on-site work in US-IA location is expected. Starting pay ranges reflect hourly compensation for US-based positions and will align with experience and qualifications.

Qualifications

• 2+ years relevant experience.
• Strong knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set is required; additional certifications may be required.

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• Respond to calls after hours per leader instructions.
• Identify issues affecting end user experience and take corrective action.
• Escalate to senior team members when needed.

Skills

Windows OS

A+ certified

Customer service

Discretion and judgment

Problem solving

Education

High School Diploma

Job description

NTT DATA is seeking a Desktop Support-Windows Operating System professional to join our Clinton, Iowa team. The role focuses on basic troubleshooting, deployment, and repair of desktops, notebooks, and printers while providing solid client service.

Minimal travel may be required and on-site work in US-IA location is expected. Starting pay ranges reflect hourly compensation for US-based positions and will align with experience and qualifications.