Onsite Desktop Support Technician – Travel‑Ready

Worldwide TechServices; Cedar Rapids (IA); On-site; USD 38,000 - 54,000; Full time

Job summary

Worldwide TechServices in Cedar Rapids, IA is seeking a Dynamic PC Support professional to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact directly with clients to address technical issues and respond promptly and accurately.

The role involves driving to client locations, delivering service within SLAs, and maintaining equipment and parts per client agreements. A valid license, basic repair toolkit, and OEM certifications are required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver's License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Customer communication

Driving to client locations

Travel long distances

Lifting 50 lbs+

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices in Cedar Rapids, IA is seeking a Dynamic PC Support professional to perform basic and moderately complex troubleshooting for desktops and laptops. You will interact directly with clients to address technical issues and respond promptly and accurately.

The role involves driving to client locations, delivering service within SLAs, and maintaining equipment and parts per client agreements. A valid license, basic repair toolkit, and OEM certifications are required.