On-Site Desktop Support Technician – Client Impact

NTT DATA North America; Indianapolis (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

NTT DATA North America in Indianapolis, Indiana is seeking a Desktop Support Technician to join our team. This on-site role focuses on the installation, configuration, maintenance and repair of desktops, notebooks, printers and peripherals for client sites.

You will work with end users, uphold SLAs, and escalate when needed. Local travel may be required; candidates must have reliable transportation and be eligible to work in the US.

Qualifications

• 3+ years desktop/technical support experience.
• A+ Certification.
• Must have a proven customer service background.
• Knowledgeable of Windows Operating System environment.
• Must be able to comprehend and follow verbal and written technical instructions and scripts.
• Good verbal and written communication skills.
• Physically able to lift and move Enterprise and Client technology hardware in customer environments.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

Responsibilities

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.

Job description

NTT DATA North America in Indianapolis, Indiana is seeking a Desktop Support Technician to join our team. This on-site role focuses on the installation, configuration, maintenance and repair of desktops, notebooks, printers and peripherals for client sites.

You will work with end users, uphold SLAs, and escalate when needed. Local travel may be required; candidates must have reliable transportation and be eligible to work in the US.