Desktop Support-Windows Operating System

NTT Data Americas, Inc.; Waterloo (IA); On-site; USD 40,000 - 65,000; Full time

Job summary

NTT DATA seeks a Desktop Support-Windows Operating System professional to join our Waterloo, Iowa team. The role emphasizes Windows support, basic troubleshooting, hardware deployment, and attentive end-user service.

Ideal candidates have 2–4 years of relevant experience, a High School Diploma (undergraduate coursework preferred), and may hold an A+ certification. Some travel may be required; growth opportunities exist within the global technology services firm.

Qualifications

• 2–4 years of relevant work experience required.
• Strong knowledge of Windows operating system environment.
• High School Diploma or equivalent; undergraduate coursework preferred.
• A+ desktop or equivalent skill set; additional certifications may be required.
• Ability to perform general office tasks and lift/move equipment.
• Minimal travel and reliable transportation may be required.

Responsibilities

• Perform basic troubleshooting, parts replacement, and repairs on desktops/notebooks/printers.
• Deploy system upgrades and new hardware for end users.
• Respond to end-user requests and provide escalation as needed.
• Identify potential issues that could affect end-user experience and take corrective action.

Skills

Windows OS

Troubleshooting

Customer service

A+ certification

End-user support

Education

High School Diploma

Undergraduate coursework preferred

Tools

Desktop hardware

Printers

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support-Windows Operating System to join our team in Waterloo, Iowa (US-IA), United States (US).

Description:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• minimal travel, overnight domestic trips may be required.
• Personal reliable transportation

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.