Windows Desktop Support Analyst I

Bank of Hope; Honolulu (HI); On-site; USD 29,156,000 - 31,134,000; Full time

Job summary

Bank of Hope is seeking an IT Analyst I – Desktop to deliver day-to-day consultation, training and troubleshooting for hardware, software and desktop systems, supporting branches and departments.

The role emphasizes end-user support, PC upgrades, inventory management and accurate documentation, with on-site and occasional after-hours support. Candidates should have an associate degree and strong Windows OS knowledge, AD/GPO, and MS 365 proficiency; customer service is essential.

Qualifications

• Associate’s degree required.
• Ability to troubleshoot PC problems and basic network issues.
• Intermediate knowledge of Microsoft OS and Office.
• Strong customer service skills.
• Knowledge of Windows OS including AD and GPO.
• Familiarity with Microsoft 365.

Responsibilities

• Provide day-to-day consultation, training and troubleshooting to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs and related components.
• Maintain IT inventory and document equipment issues.
• Onsite branch/department support and ticketing system usage.
• Emergency or after-hours support as required.

Skills

Troubleshooting

MS OS/Office

Customer service

Windows AD/GPO

MS 365 familiarity

Education

Associate’s Degree

Job description

Bank of Hope is seeking an IT Analyst I – Desktop to deliver day-to-day consultation, training and troubleshooting for hardware, software and desktop systems, supporting branches and departments.

The role emphasizes end-user support, PC upgrades, inventory management and accurate documentation, with on-site and occasional after-hours support. Candidates should have an associate degree and strong Windows OS knowledge, AD/GPO, and MS 365 proficiency; customer service is essential.