Desktop IT Analyst II - End-User Support & Hardware

Bank-of-Hop; Honolulu (HI); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope seeks an IT Analyst II – Desktop to provide daily consultation, training, and troubleshooting for desktop hardware, software, and related systems. You will install, configure, test, and maintain end-user workstations while collaborating with LAN teams to ensure optimal desktop performance.

The role requires 2–5 years in IT support, with certifications such as Microsoft or A+. Proficiency with KACE and Microsoft Intune is preferred, and a Windows-focused environment is expected.

Qualifications

• Minimum 2–5 years in IT support or similar
• Hands-on hardware troubleshooting experience
• Good knowledge of PC components and operating systems
• Experience with endpoint management and network-related desktop software

Responsibilities

• Provide day-to-day consultation, training and troubleshooting to end users for hardware and software
• Install, configure, test, maintain and troubleshoot end-user workstations and related hardware/software
• Collaborate with LAN support to ensure efficient desktop computing operations
• Process MAC requests and manage moves/adds/changes for end users
• Use KACE and Intune to deploy endpoints and enforce security policies
• Document desktop incidents and maintain operational procedures

Skills

Desktop hardware

Hardware troubleshooting

DHCP knowledge

Technical manuals

Education

Microsoft Certifications

A+ Certification

Tools

KACE Server Appliances

Microsoft Intune

Intune Endpoint Management Portal

Job description

Bank of Hope seeks an IT Analyst II – Desktop to provide daily consultation, training, and troubleshooting for desktop hardware, software, and related systems. You will install, configure, test, and maintain end-user workstations while collaborating with LAN teams to ensure optimal desktop performance.

The role requires 2–5 years in IT support, with certifications such as Microsoft or A+. Proficiency with KACE and Microsoft Intune is preferred, and a Windows-focused environment is expected.