IT Analyst I - Desktop

Socket.dev; Honolulu (HI); On-site; USD 30,000 - 31,000; Full time

Job summary

Bank of Hope is seeking an IT Analyst I – Desktop to provide day-to-day consultation, training and troubleshooting for hardware, software and computer systems to technical staff and end users. You will handle end user support for handheld and peripheral devices and perform hardware upgrades.

The role requires an Associate’s degree, Windows OS expertise including AD and GPO, MS Office, and strong customer service skills.

Qualifications

• Associate’s degree required.
• Ability to troubleshoot PC and basic network issues.
• Proficient in Windows OS and Microsoft Office.
• Experience with AD and GPO.
• Strong customer service skills.

Responsibilities

• Provide day-to-day IT support for hardware, software, and user devices.
• Support onsite branches, manage ticketing system, phone and email requests.
• Document incidents and track repairs or installations.
• Assist with inventory management and equipment deployment.

Skills

PC troubleshooting

Windows OS

Active Directory

GPO

Microsoft Office

Customer service

Education

Associate’s Degree

Job description

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/ department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Associate’s Degree

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong customer service skill.
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 Hourly - $22.60 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.