IT Analyst I - Desktop

Bank of Hope; Gardena (CA); On-site; USD 61,872,000 - 64,813,000; Full time

Job summary

Bank of Hope is seeking an IT Analyst I – Desktop to deliver day-to-day end-user support for hardware, software, and related systems. You will train staff, troubleshoot issues, and assist onsite branches with device maintenance and ticketing workflows.

The role requires an Associate’s degree and solid experience with Windows OS, AD/GPO, and MS Office 365, along with good customer service. Occasional after-hours support may be required.

Qualifications

• Associate's degree or equivalent experience required.
• Solid PC troubleshooting and basic network problem-solving skills.
• Proficient in Windows OS, AD and GPO fundamentals.
• Strong customer service and end-user support abilities.
• Familiarity with MS Office 365 and related Microsoft tools.

Responsibilities

• Provide day-to-day consultation, training, and troubleshooting for hardware and software.
• End-user support for handheld and peripheral devices.
• Upgrade PCs and install components as needed.
• Maintain IT inventory and document issues and repairs.
• Onsite branch/department support and ticketing system management.
• Occasional after-hours support, in-person or remote.

Skills

PC troubleshooting

Windows OS (AD/GPO)

Microsoft Office (O365)

Customer service

Network basics

Education

Associate's Degree

Tools

Active Directory

Group Policy (GPO)

Microsoft 365

Job description

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/ department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Associate’s Degree

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong customer service skill.
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.