Desktop IT Analyst I - End-User & Hardware Support

TSB; Honolulu (HI); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope IT Analyst I – Desktop provides day-to-day consultation, training and troubleshooting for hardware, software and computer systems to technical staff and end users in Honolulu.

You will support end users, install PC upgrades, document failures, and manage the ticketing system, with after-hours support as needed. This full-time role requires strong Windows OS, AD and O365 knowledge and solid customer service focus.

Qualifications

• Ability to troubleshoot PC problems and basic network issues.
• Intermediate Microsoft product knowledge (OS and Office).
• Strong foundation of Windows OS including AD and GPO.
• Familiarity with MS products including MS O365.
• Preferred: research new technology to benefit Desktop operations.

Responsibilities

• Provide day-to-day consultation, training, instruction and troubleshooting for hardware, software and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Document desktop equipment issues, repairs, installations and removals.
• Handle the ticketing system, phone and email support.
• Support may be required after hours, in person or remotely.

Skills

Troubleshoot PC problems

Basic network knowledge

Windows OS (AD/GPO)

MS Office / O365

IT support experience

Job description

Bank of Hope IT Analyst I – Desktop provides day-to-day consultation, training and troubleshooting for hardware, software and computer systems to technical staff and end users in Honolulu.

You will support end users, install PC upgrades, document failures, and manage the ticketing system, with after-hours support as needed. This full-time role requires strong Windows OS, AD and O365 knowledge and solid customer service focus.