IT Analyst I - Desktop

Bank of Hope; Honolulu (HI); On-site; USD 29,156,000 - 31,134,000; Full time

Job summary

Bank of Hope is seeking an IT Analyst I – Desktop to deliver day-to-day consultation, training and troubleshooting for hardware, software and desktop systems, supporting branches and departments.

The role emphasizes end-user support, PC upgrades, inventory management and accurate documentation, with on-site and occasional after-hours support. Candidates should have an associate degree and strong Windows OS knowledge, AD/GPO, and MS 365 proficiency; customer service is essential.

Qualifications

• Associate’s degree required.
• Ability to troubleshoot PC problems and basic network issues.
• Intermediate knowledge of Microsoft OS and Office.
• Strong customer service skills.
• Knowledge of Windows OS including AD and GPO.
• Familiarity with Microsoft 365.

Responsibilities

• Provide day-to-day consultation, training and troubleshooting to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs and related components.
• Maintain IT inventory and document equipment issues.
• Onsite branch/department support and ticketing system usage.
• Emergency or after-hours support as required.

Skills

Troubleshooting

MS OS/Office

Customer service

Windows AD/GPO

MS 365 familiarity

Education

Associate’s Degree

Job description

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• End user support for handheld and peripheral devices.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/ department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: Associate’s Degree

Technical Skills

• Required: Ability to troubleshoot PC problem & basic network issue.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong customer service skill.
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365
• Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 Hourly - $22.60 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.