Will Call Operations Specialist - Fast, Customer-First

REXEL; Corona (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Employee Discount Programs

Career Advancement Opportunities

Job summary

Rexel USA is seeking a Will Call Operations associate for our Talley team in Corona, CA. The role focuses on delivering an exceptional customer experience through timely quotes, accurate orders, and proactive pickup communication.

You will liaise with Sales and Operations to optimize scheduling and ensure smooth Will Call processes. The position requires forklift certification, strong organizational skills, and experience in warehouse picking or customer service.

Qualifications

• Forklift certification is required.
• High School or GED is preferred.

Responsibilities

• Provide quotes and enter orders for walk-in, email, or phone.
• Proactively inform customers when orders are ready via email or phone.
• Coordinate customer pick-up scheduling with Sales as needed.
• Utilize the Will Call calendar in Outlook and communicate priorities to Operations.
• Review remaining open orders at time of pickup and include if possible.
• Maintain 15-day Will Call pickup policy and document activities.

Skills

Product Knowledge

Organizational skills

Sales experience

Customer service experience

Warehouse picking

MS Excel

MS Word

Outlook

Forklift Certification

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

Rexel USA is seeking a Will Call Operations associate for our Talley team in Corona, CA. The role focuses on delivering an exceptional customer experience through timely quotes, accurate orders, and proactive pickup communication.

You will liaise with Sales and Operations to optimize scheduling and ensure smooth Will Call processes. The position requires forklift certification, strong organizational skills, and experience in warehouse picking or customer service.