Will Call Operations Coordinator

REXEL; Lenexa (KS); On-site; USD 25,000 - 29,000; Full time

Job summary

Rexel USA is seeking a Will Call Operations specialist to join the Talley team in Lenexa, KS. You will handle quotes, orders, scheduling, and Will Call processes to ensure fast, accurate service at our Will Call locations.

Key tasks include coordinating with Sales, managing pickups, and maintaining the Will Call area with a strong emphasis on accuracy, urgency, and customer satisfaction. We value a proactive, detail-oriented approach and the ability to adapt to changing priorities in a

Qualifications

• Forklift certification required.
• High School diploma or GED preferred.
• Strong organizational and time-management skills.
• Sales or customer service experience preferred.

Responsibilities

• Provide quotes and enter orders for walk-in, email, or phone customers.
• Proactively notify customers when orders are ready (email or phone).
• Coordinate customer pickup scheduling with Sales.
• Use the Will Call calendar in Outlook to communicate priorities to Operations.
• Evaluate open orders at pickup and include if possible.
• Maintain 15-day Will Call pickup policy.
• Track all active tickets weekly.
• Close signed tickets and scan into DocuShare daily.
• Facilitate Will-Call check-in and check-out procedures.
• Assist Operations in picking orders when counters are busy.
• Assist with customer checkout and loading materials.
• Escalate urgent Will-Call issues to higher levels.
• Respond to internal Will-Call service queries.
• Enter Quality Feedback entries and assist with RGA’s.
• Organize Will Call area including snacks and supplies.

Skills

Organizational skills

Customer service experience

Time management

Education

High School Diploma or GED

Tools

Forklift Certification

Job description

Rexel USA is seeking a Will Call Operations specialist to join the Talley team in Lenexa, KS. You will handle quotes, orders, scheduling, and Will Call processes to ensure fast, accurate service at our Will Call locations.

Key tasks include coordinating with Sales, managing pickups, and maintaining the Will Call area with a strong emphasis on accuracy, urgency, and customer satisfaction. We value a proactive, detail-oriented approach and the ability to adapt to changing priorities in a